FAQ
1. Are Northgate watches authentic?
Yes. STAJR is the official UAE retailer of Northgate Watches, offering genuine products backed by our warranty.
2. What movement do Northgate watches use?
Northgate watches are designed with reliable, high-quality movements selected to provide precision and dependable everyday performance. Individual movement details are available on each product page.
3. Are your watches suitable for everyday use?
Absolutely. Northgate watches are designed for both everyday wear and special occasions, combining durability with elegant styling.
4. Do you deliver across the UAE?
Yes. We deliver throughout the UAE with fast and secure shipping.
5. Do you offer international shipping?
Yes. We also ship internationally to selected countries.
6. How long will delivery take?
Delivery times vary depending on your location. Estimated delivery information will be provided during checkout.
7. Do your watches include a warranty?
Yes. Every Northgate watch purchased from STAJR includes a 2-Year International Warranty against manufacturing defects.
8. What is your return policy?
We offer a 30-Day Return Policy. If you’re not completely satisfied, please contact our support team for assistance, subject to our return conditions.
9. Can I replace my watch strap?
Yes. Compatible replacement straps are available separately, allowing you to personalize your watch.
10. Which strap size should I choose?
We currently offer two sizes:
40 mm – Men’s Collection
34 mm – Women’s Collection
Please refer to your watch specifications before ordering.
11. Is online payment secure?
Yes. All transactions are processed through secure and trusted payment gateways to ensure your information remains protected.
12. Which payment methods do you accept?
We accept major credit/debit cards and other available payment options displayed during checkout.
13. How can I contact customer support?
You can reach us through:
Email: hello@stajr.com
Phone: +971 50 1223 343
WhatsApp: +971 50 1223 343
14. Can I buy a Northgate watch as a gift?
Absolutely. Northgate watches make excellent gifts for birthdays, graduations, anniversaries, corporate occasions, and other special moments.
Our support team is available to assist you with product enquiries, order status, shipping information, warranty support, returns & exchanges, strap recommendations, and gift assistance. You can also reach us directly through WhatsApp for faster assistance. We are available Monday – Saturday, 9:00 AM – 6:00 PM (GST).
