Guarantee
🛡 Guarantee
Your timepiece is protected with our comprehensive warranty and professional repair services.
📤 Submit a Maintenance Request
If you need support, please provide details and upload any relevant images or documents using our online maintenance request form.
- Manufacturing defects
- Movement malfunctions
- Crown and pushers
- Water resistance failure
- Crystal defects
- Damage from accidents, misuse, or normal wear and tear
- Water damage due to improper use or exceeding water resistance limits
- Damage from unauthorized repairs or modifications
- Scratches on case, bracelet, or crystal from normal use
- Battery replacement for quartz watches
- Leather straps and other consumable parts
Initial Assessment
Contact our service team or visit our store for initial diagnosis.
Service Quote
Receive detailed repair estimate within 24-48 hours.
Authorization
Approve the repair work and timeline.
Expert Repair
Certified technicians perform the repair using genuine parts.
Quality Testing
Comprehensive testing and calibration before return.
Delivery
Safe return with service documentation and warranty.
1. Warranty Validity
This warranty is valid from the date of purchase and applies only to the original purchaser. Proof of purchase is required for all warranty claims. The warranty is non-transferable.
Warranty Conditions:
• It is necessary to keep the purchase invoice or the warranty card.
• The watch must be delivered in its original condition when requesting maintenance.
• Adherence to the specified shipping or delivery procedures is required.
2. Service Requirements
Regular maintenance is recommended every 3-5 years for mechanical watches and every 2-3 years for quartz watches. Failure to maintain your watch may void the warranty.
3. Liability Limitations
Our liability is limited to repair or replacement of the watch. We are not responsible for consequential damages, loss of use, or sentimental value.
4. International Warranty
This warranty is honored through our authorized service centers. Additional shipping costs may apply for international repairs.
5. Watch Strap Adjustment
For a comfortable fit, please contact our service team for assistance with adjusting or adding a link to your watch strap. Please follow instructions carefully to avoid any damage to the watch or the strap.
Sunday: Closed
